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Shipping & Sustainability
Shipping & Sustainability
Shipping
We use NZ Post with tracking for our shipping. We have 2 sizes of New Zealand sourced recycled bubble wrapped bags depending on what you order. Anything larger is boxed and costs are worked out at the time of shipping.
TradeMe Shipping Fees
If purchasing through TradeMe, due to the way shipping is calculated, you may pay more for shipping than is needed. In these cases we will credit you any unused shipping costs prior to sending out your order. Tracking details will also be provided. Shipping is free on TradeMe if you order 10 or more mounts.
Direct Purchase Shipping Fees
If purchasing directly, we usually do deals on shipping and/or mounts depending on the order. We pass on some of the saving of the TradeMe fees to you.
Collection Option
We are based in Auckland. Talk to us if you would like to collect your purchase.
Sustainability
We aim to be as sustainable as possible by using plants based plastics in the printing process, minimising waste and using reusable and/or recycled packaging. This is an ongoing process, and as a very small business, we are constantly working to minimise our carbon footprint.
Recycled courier bags
Privacy Policy
Privacy Policy
Effective Date: 01 April 2024
1. Introduction
Welcome to KimKam. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and purchase custom goods.
2. Information We Collect
We collect personal information that you provide to us when you enquire about a product, make a purchase, or contact us. This may include your name, email address, shipping address, and payment information (for processing shipping refunds).
3. Use of Information
We use your personal information to process your orders, communicate with you, and improve our services. We do not share your information with any third parties outside our business. Purchases done via © Trade Me Group Limited will include their relevant policies as well.
4. Data Security
We take the security of your data seriously. We implement various measures to protect your information, including:
Using long, random passwords for all accounts.
Enabling two-factor authentication (2FA) on all cloud-based files.
Regularly updating our security protocols to prevent unauthorized access.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. If you have any questions or concerns about your data, please contact us at info@kimkam.nz
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@kimkam.nz
Refund Policy
Refund Policy
Effective Date: 01 April 2024
We comply with New Zealand laws on Refunds. If a product is faulty, we will send replacement parts, or you can request a refund.
We are reasonable and will usually happily refund before a shipment is sent for any reason. Should you need to return a product for a refund, the refund will be processed upon receipt of the product.
Refunds do not include shipping costs.
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